Quirky Question #279: Concerted Activity in 140 Characters or Less
Question: I am a manager in a medium-sized retailer that has locations and employees in 16 states. The company maintains a social media policy, which was recently updated. Last week, I noticed that one of our employees posted some pretty nasty things about the company on Twitter. She accused the company of not treating employees fairly because some had to work on days when others did not. Perhaps worse, in response to customers who were praising the company’s products and services, she basically called the company cheap by saying it did not provide good pay or benefits. I have not noticed any reaction from other employees to the tweets, but I am worried they will hurt employee morale and possibly drive away customers. Is there anything I should consider before disciplining the employee who tweeted these things?