Guest Article, Forensic Psychiatric Evaluations of Emotional Distress Claims, Part 2
CONTRASTS IN CLAIMS: EVALUATING EMOTIONAL DISTRESS—Part II— A “False Claim”
Case # 2 – False Claim
Bitsy was a 23 year-old single Texas woman who worked in sales for two years for the Southwest division of an advertising agency. She held this job since graduating from a local college, where she had earned a degree in business. She reported to the regional manager, Tom, and worked hard at her job. She was an attractive, outgoing, flirtatious woman, who joked around and socialized outside of work with the largely male sales force and her boss. At her first annual retreat of the national sales force, alcohol flowed freely as a “Number One in Sales Award” was presented for the best national performer. Although her sales numbers were high, she did not win the award, much to her disappointment. On her performance review, she was rated “meets expectations” in most categories and “above expectations” in some. In the section entitled, “Your Personal Goals in the Company,” she usually wrote, “To win the “Number One Award” and be National VP of Sales, and I think I am good enough to do it!”
At her second annual retreat, Bitsy’s boss invited the division team for lunch and early cocktails in the hotel bar. Bitsy and six others (five men, one woman) attended. They talked about work and their families. Other than Bitsy, everyone, including Tom, showed pictures of their spouses and children. Bitsy talked about her current boyfriend, who was “rich and cute.” After several rounds of Margaritas, the level of banter, including sexual innuendo, increased. The other woman excused herself, stating that she wanted to go shopping and inviting Bitsy along. Bitsy declined, preferring to remain “with the boys.” They continued to drink and banter until about 6 PM, when all of the men except for the manager, departed for the convention meeting, which was starting. Alone, Bitsy and Tom discussed her goals with the Company and her frustration that she had not won the achievement Award either year. She also said that in addition to a higher raise, she felt that she was entitled to a promotion to Sales Manager for Texas. Tom suggested they discuss her thoughts later in the evening after the meeting was over. They sat together at dinner, in which more alcohol flowed.
After the meeting, Tom suggested that they talk in his suite. Both were highly intoxicated by that time, Bitsy having consumed five Margaritas and four glasses of wine. She again discussed her expectations, while Tom listened but said nothing. She became angry by his lack of response and began to cry. He put his arm around her, and she cried into his chest. Tom told her not to worry, that he would “take care of her,” and that “all would work out just fine, although she was “not yet ready” for the promotion she desired. However, he said that he was confident that she would someday be given the job. All she had to do was to “keep doing what she was doing,” i.e., working hard. Reassured, Bitsy told him how relieved she was to work for “such a big, strong, handsome man who will always protect me.” She asked if he would “always take care of me,” to which he “promised he would.” They acknowledged a mutual attraction, and Tom brushed her breast, as he dried her tears with a tissue. After considerable “petting,” they disrobed and began to have sex. Bitsy later testified that over the course of the night, they engaged intercourse four times and mutual sex twice, and that during the proceedings, Tom had “promised” to approve her promotion when they returned, if she would “keep doing what she was doing,” i.e., performing sex.
The next day, they returned to work. Bitsy went to Tom’s office and asked when he would finalize her promotion. A shocked Tom asked to what she was referring. Bitsy described the previous evening’s events and his “promise” of a promotion in return for sex. Tom said that there was no such promise and that, in fact, he had told her that she was not yet ready for the promotion. The sex, which “both of us enjoyed, had nothing to do with anything.”
Enraged, Bitsy went to the V.P. of Sales, broke down in tears, and told him about what had happened and the reported promises made. He called in HR, who launched an investigation after interviewing Bitsy. As per their usual protocol, HR immediately referred her to an Employee Assistance Program (EAP) counselor, who recommended a medical leave of absence.
Tom denied issuing promises but acknowledged that there had been consensual sex at the meeting. He was issued a written warning and given mandatory sexual harassment training. Bitsy was informed about HR’s determination that although there was a difference of opinion about the sexual activity being consensual and no determination could be made about that, Tom had been given a written warning, additional training, and reminder about the policy against retaliation. Bitsy asked HR when she would be getting her promotion, but the V.P. of Sales affirmed Tom’s judgment that she was not qualified for such a promotion. Bitsy sought legal counsel and issued a Complaint of sexual assault, discrimination, quid pro quo sexual harassment, and retaliation. Her Complaint stated that she had suffered “extreme emotional distress and psychological injury” from the reported events and retaliation. Her EAP counselor diagnosed PTSD and recommended disability. They continued counseling on a weekly basis.
After two years out of the workplace, Bitsy’s attorney stated that because of her ongoing psychological distress from the “sexual assault, harassment, and discrimination,” she was still too “traumatized” to return to any form of work, and her ability to trust men was damaged. She could not work with men, because such would result in “reminders of the sexual assault and discrimination.” An additional legal claim of permanent disability due to psychological injury was added. Her EAP supported her legal claim, noting that in sessions, any discussions of what had happened or the prospect of work resulted in her client’s collapsing into tears and shaking with anxiety and panic. She said that her client had reported “freaking out” when she saw “big men who looked like Tom and was very frightened that any big man might assault her.” She described problems sleeping, diminished appetite and weight, low energy, and loss of motivation and self esteem. The EAP said that she was working hard to keep her client “stable and functional” but was having a hard time because of the stress of litigation. Bitsy saw her General Practitioner (GP) and complained of headaches, nausea, stomach and throat spasms, chest pain, and back pain whenever she thought of what had happened with Tom. The GP prescribed Prozac, which Bitsy took briefly but discontinued because of weight gain.
The Plaintiff’s Medical Expert
Her attorney retained an expert, whose assistant reviewed only the legal Complaint, interviewed Bitsy for two hours, and administered psychological inventories and tests, including the MMPI-2 and other tests designed for individuals who had experienced a PTSD Criterion A stressor (Criterion A of the DSM-IV diagnostic criteria for PTSD is defined as witnessing, experiencing, or confronting an “event or events that involved actual or threatened death or serious injury, or a threat to the physical integrity of self or others.”) The expert also administered other inventories designed to measure a claimant’s “emotional reactions to the harasser.” These non-standardized inventories, which were described in the social science literature, were found to yield highly significant results consistent with PTSD, extreme distress, and sexual trauma. The expert testified Bitsy had PTSD and was functionally disabled, and that her disability was 100% caused by the “sexual assault, harassment, and discrimination.” No Axis II diagnosis was made. The expert further opined that Bitsy exhibited all of the clinical signs seen in women who suffered psychological damage because of sexual harassment by a male superior who had used the power of his position to “get her alone, intimidate, and sexually assault her.” The expert further stated that it was common for women, who were “trapped in such a situation,” to be “unable to say no” because of their fear of consequences, including loss of their jobs if they declined the sexual advances.
The Defendant’s Medical Expert
The expert retained by the defense conducted psychological testing, which included four general standardized tests: MMPI-2, MCMI-III (a test for Axis II), Rorschach (administered and scored according to the scientifically-validated Comprehensive System of John Exner), and the Structured Interview of Reported Symptoms (a test for feigning or malingering of psychological symptoms).
A comprehensive psychiatric interview obtained the following history. She had been a cheerleader and Prom Queen in high school. In the college, she had joined a sorority and began a pattern of heavy alcohol usage at parties and football games. Occasionally she enjoyed marijuana and had used cocaine while in college. She described a pattern of engaging in many sexual relationships but discontinuing them after a brief time when they failed to pay sufficient attention to her “needs.” She added that she was looking for the right man “to take care of me.”
During the two years leave of absence, Bitsy had become involved romantically with several men, moved in with them, and traveled with them to different foreign countries. She worked out every day and pursued a number of hobbies and interests, including gardening, boating, and roller blading. She socialized with her social network of female and male friends and continued her former pattern of heavy daily alcohol usage. She had made no efforts to get another job, instead hoping to marry her current boyfriend, who was a successful investment banker, who “took care of” her and gave her “whatever [she] wanted.” When discussing the reported events leading to her legal complaint, she exhibited rage, cried, and said that she had deserved the promotion and wanted Tom to “pay” for denying it to her, particularly after he had “had his fun.” She expressed further rage toward the company for “protecting him not me” and vowed to “make a difference in how big companies treat women.” She added that her goal was “justice” and that “no amount of money in the world could make up for what they did to me.” She was proud of the extensive media coverage and added that “CNN wants to do a segment on my case.” She said that thinking about the situation had ruined her career, disrupted her life, and left her with severe physical symptoms. She felt “too violated” to “think about work.”
Bitsy’s MMPI-2 showed elevations on the L and F scales, suggesting an unrealistic view of herself as highly virtuous and clinical scale elevations more exaggerated than those seen in psychiatric inpatients. She produced clinical scale elevations on Scales 1 and 3 (Conversion V pattern) and 4 (Psychopathic Deviate), a pattern often seen in histrionic or Cluster B personalities, who translate psychological conflict into physical symptoms. A substance abuse problem was suggested by her responses. The clinical scales measuring depression and anxiety were not elevated. The result was consistent with somatization in a histrionic/Cluster B individual with limited insight and tendencies to act out, especially involving alcohol. The MCMI-III was consistent with a Narcissistic/ Histrionic personality disorder.
The Rorschach, owing to the work of John Exner, Ph.D., is now a scientific test widely accepted by the Courts and psychological community. Unlike other instruments, it is difficult to malinger and is important, as it is arguably the best psychological test for reality testing and perceptual distortion – both problems of a developmental, rather than situational, basis. Along with variables measuring enduring personality characteristics, it also contains variables related to situational stress and affects that are temporary, rather than enduring. The results of the Rorschach should be examined for consistency with behavior as described in the history.
Bitsy’s Rorschach revealed the following well-entrenched, enduring personality problems, which are of a developmental basis: This is an unconventional, character-disordered woman with considerable hostility and difficulties maintaining emotional control, particularly when stressed. She has an unusually high Aspirational Ratio, suggesting that her ambitions exceed her emotional resources to cope. Repeated disappointments are likely when her aspirations fail. She tends to scan situations hastily and to make decisions based on limited information. She indicated some additional situational stress that is exceeding her capacities for control, resulting in possible lapses and acting out especially when she is angry. Problems with distortion of reality are evident, notably over issues evoking her anger. Such distortion is usually associated with impulsive decisions based on poor judgment. Her understanding of others is likely to be poor, and her relationships are more fantasy than reality based. She does not anticipate cooperative relations with others.
Examining the Rorschach variables related to emotions often seen in individuals with PTSD, she is currently constraining negative affect (anger) but is not exhibiting evidence of painful introspection, guilt, depression, hypervigilance, or self-recrimination. There is no evidence of stress from intrusive ideation often seen in individuals with PTSD. The Rorschach results were found to be consistent with Bitsy’s behavior as described in her history.
The Mental Status Examination was negative with the exception of complaints of litigation-related insomnia and somatic symptoms (nausea, stomach upset, headaches, etc). Her symptoms did not interfere with her ability to travel, do hobbies, and engage in social activities.
The defense expert diagnosed an Adjustment Disorder, Unspecified, with Somatoform symptoms, Episodic Alcohol Abuse, and an Axis II Narcissistic and Histrionic Personality Disorder. The Adjustment Disorder was caused by the stress of litigation. The alcohol and personality problems represented pre-existing problems that were unchanged by the disputed events and were ongoing. Her complaints of reported disability due to severe psychological injury were inconsistent with her own report of good functioning in all areas of life and absence of symptoms except as evoked by the stress of litigation. The case settled out of court.
Among the many issues raised by his case, the following will be highlighted:
1. Alcohol usually results in significant impairment in judgment, both by employees and their managers. When alcohol is involved, it is difficult later to determine the truth of what occurred when workers are together under the influence in ambiguous social settings.
2. Those in positions of authority risk their jobs as well as legal action when they engage in sexual activity with subordinates. This case illustrates such a high risk situation, but risk is present, even if consenting adults advise HR and keep their relationship professional at work. The repercussions on the workplace, which is a highly interpersonally connected and emotionally sensitive place, are usually significant, since traditional roles and the expectations surrounding those roles change when a superior is involved with a subordinate.
3. Companies are well-advised to have training about boundaries between superiors and subordinates and the potential hazards involved in socializing with coworkers and using alcohol in settings that blend work and social objectives.
4. When significant problems are discovered, a psychiatric workplace consultation may help to defuse the situation and make referrals if further mental health treatment is indicated. Involvement with such a neutral third party professional may be a useful step for HR to take prior to referral to EAP counselors. Such counselors can be useful in treating employees but usually lack the necessary training, education, and experience, to diagnose significant clinical and personality disorders. Further, if asked to testify as expert for their client/ plaintiff, they may find themselves in an ethical bind, not only because they may be called upon to testify against the company that made the referral, but also because of the risk of conflict of interest posed by assuming dual roles.
5. If there is a significant claim for mental distress and/or disability, it is useful for attorneys for both plaintiff and defense to obtain an Independent Medical (Psychiatric) Examination (IME). Such an examination is most effective when it involves three parts: (A) Review of legal, medical, mental health, work, and other pertinent records that permit a longitudinal view of the claimant’s functioning in a variety of settings; (B) Psychological testing using standardized instruments that measure general psychological symptoms, personality, and possibly malingering. This is preferable to tests designed to validate restricted diagnoses that may produce false positives and subjective instruments that feature close-ended questions that risk evoking “yea-saying,” i.e. affirmative responses. (C) Comprehensive psychiatric clinical interview and Mental Status Examination. Following this procedure, opinions obtained to a reasonable degree of medical certainty, about diagnosis and causality can be offered and properly defended in deposition or trial. Consideration of issues of secondary gain and malingering are part of the IME.
6. The expert should not simultaneously function as the claimant’s treater due to the high risk of conflict of interest.